After you are billed, your Gentleman’s Box is processed immediately and will be shipped within 3 business days of successful payment. Once the box leaves our warehouse, the box will arrive to you within 7-10 business days for U.S. locations and 8-21 business days for international locations. Every month you will receive a shipping confirmation email once the package has been shipped.
When signing up for the Premium Quarterly Subscription, you will be billed upon initial sign up, however the box will be shipped on a quarterly schedule.
Example: If you’re invited to sign up for the Premium Box in November 2017, when you sign up you will be billed for the Winter box, however your box will not begin to process and ship out until the 10th of December. Unless there is availability of our Fall box, then your order will ship out in 1-3 business days and you will receive the Fall box as your first box and renew again in December for your Winter box.
For international customers, your tracking will say ON ITS WAY TO USPS, SHIPPING LABEL CREATED, USPS AWAITING ITEM and then it will read “Shipment Information Received” followed by “Shipment Has Left Seller Facility And Is In Transit To Carrier”. This means that your box is on it’s way from our facility in Illinois, USA to the USPS check point nearest you. The next tracking update after this will be once the package reaches the receiving country.
*Some international shipments might take longer than 21 business days, depending on when it departs from customs and the country’s postal service.
Shipping and sales taxes are included in all subscription plans except for the state of Michigan. Any duties, import taxes or fees may be applied to international shipments and are the responsibility of the customer. Store items (non-subscription items) include free shipping for US destinations. Store items being shipped internationally will see additional shipping charges at checkout.
Monthly boxes typically ship from our warehouse within 3 business days (Monday to Friday) of successful payment.
For west coast subscribers, please allow up to ten business days for delivery. Boxes for recurring monthly subscribers will be shipped no later than the 15th of each month.
The Premium box will ship each quarter. The quarterly schedule includes the months December, March, June, September. The order will begin processing on the 10th and shipped out within 3 business days.
Your tracking number will be emailed to the email address we have on file once your box is shipped. Your tracking number is also visible under order details when signed into your account.
Please contact your local post office to inquire about the whereabouts of your box. If they are unable to assist you in locating your box, please contact us as soon as possible. You have up to 30 days from the shipment delivery date to report a lost box.
At this time we have open shipping for the Monthly and Gift Subscriptions to the gentlemen in: Australia, Austria, Belgium, Canada, Denmark, Estonia, Finland, France, Germany, Gibraltar, Hong Kong, Hungary, India, Israel, Italy, Japan, Lithuania, Luxembourg, Malta, Netherlands, New Zealand, Philippines, Poland, Portugal, Republic of Ireland, Saint Martin, Singapore, South Korea, Spain, Svalbard and Jan Mayen, Sweden, Switzerland, Thailand, and United Kingdom.
We are able to ship to any US territory and APO/FPO/AA/AE/AP destination. Please select the “US” option when ordering.
The Quarterly Premium Box will be shipping to US and Canada locations only.
Sometimes things happen. We’ll be happy to evaluate your situation on a case by case basis and figure out the appropriate resolution to your situation at hand. We will not issue any replacements or refunds for orders where issues are not addressed within 30 days of shipping.
You can change your shipping address by logging into your account here. To change an address, on the ‘My Account‘ page under the ‘My Subscription’ section you’ll see “Actions” on the left side. To the right of “Actions” you’ll see “Change Address”. You can modify this before the next billing period to ensure that your next box goes to the correct address!
Please note that changing your address with us might not change the address for your GQ magazine subscription if you have one through us. You will need to contact GQ Customer care at 1-800-289-9330 or GQMcustserv@cdsfulfillment.com
Your box is processed as soon as you are billed, so any address changes must be entered before you are billed for that month to ensure your box is successfully delivered to your new address. We suggest having account details up to date before the 9th of the month.