For the Classic Subscription, your account will be charged for the first box, the day you subscribe. Your account will be charged on the 10th of each following month for all future renewals. All orders will be shipped within three business days of payment processing.
An annual subscription will renew for another year after twelve months of boxes have been sent out (i.e. an annual purchased in November 2017 will renew again November 10, 2018).
For the Premium Subscription, you will be charged at the time of subscribing. Dependent on current inventory, your subscription may begin with that season’s box If that season has been sold out, your box will then ship during the next quarter. Moving forward, you will be billed on a quarterly schedule.
The Quarterly schedule is as follows:
December 10th – Winter Edition
March 10th – Spring Edition
June 10th – Summer Edition
September 10th – Fall Edition
To anything shipped within the United States, we pick up the duties, taxes, and other fees. However, any orders shipping to Michigan will be subject to state sales tax in compliance with Michigan’s “Use Tax” laws for e-commerce purchases. Duties and fees may apply to international orders. You may also want to check with your credit card company in advance in regards to conversion fees as all of our transactions are run in USD. International duties or fees are the responsibility of the purchaser. Gentleman’s Box will not reimburse the purchaser for duties.
On the homepage of the website you’ll see a ‘My Account‘ link on the right side of the page. Click that link to see the details of your account, including the status of your subscriptions, when the next payment will occur, the billing and shipping addresses on file, and the saved credit cards in your account.
Begin by changing the subscription status to Active by clicking the “REACTIVATE” button.
To add a new credit card to your account, on the ‘My Account‘ page under the ‘My Subscriptions’ section you’ll see ‘Change Payment Method’ listed under the ‘Actions’ column:
Click ‘Change Payment Method’ and you’ll see the credit card that’s on file and an option to add a new card. Select the ‘Use a New Credit Card’ option, and enter in your new card’s information. Click the ‘Change Payment Method’ button at the bottom when you’re ready to submit the new card information.
To delete a card you have on file, click the ‘Manage Saved Cards’ link (shown above) in the ‘Change Payment Method’ section. Your saved cards are also shown at the bottom of the ‘My Account‘ page.
At this time, we cannot change the billing or shipping date. All subscriptions have a billing date of the 10th of the month.
If your payment fails during renewals, we’ll retry your payment method up to four times.
If payment processes, your order will ship within 3 business days.
If payment fails after the final retry, you will skip that box. You will continue to renew monthly/quarterly and we’ll retry your payment method for the next box.
If the payment method on file fails for two renewals, your subscription will then be expired.