Billing
What Payment Methods Do You Accept?
Visa, Mastercard, American Express, and Discover.
When Will My Account Be Charged?
For the Classic Subscription, your account will be charged for the first box, the day you subscribe. Your account will be charged on the anniversary date the following month for all future renewals. All orders will be shipped within three to five business days of payment processing. After you receive your first box, your account will be charged on the anniversary date of each following month.
An annual subscription will renew for another year after twelve months of boxes have been sent out (i.e. an annual subscription purchased in November 10th, 2019 will renew again November 10th, 2020).
For the Premium subscription, you will be charged at the time of subscribing. Dependent on current inventory, your subscription may begin with that season’s box. If that season has been sold out, you will be given the option to choose from a previous box or wait until next quarter. Moving forward, you will be billed on a quarterly schedule according to your anniversary date.
The Quarterly schedule is as follows:
- December – Winter Edition
- March – Spring Edition
- June – Summer Edition
- September – Fall Edition
What Duties, Taxes, And Fees Are There On The Box Or Products I Purchase?
To anything shipped within the United States, we pick up the duties, taxes, and other fees. However, any orders shipping to Michigan, Washington, and Wisconsin will be subject to state sales tax in compliance with State “Use Tax” laws for e-commerce purchases. Duties and fees may apply to international orders. You may also want to check with your credit card company in advance in regard to conversion fees as all of our transactions are run in USD. International duties or fees are the responsibility of the purchaser. Gentleman’s Box will not reimburse the purchaser for duties.
How Do I Change My Credit Card On File?
On the homepage of the website, you’ll see a ‘My Account‘ or “user icon” link on the top right side of the page. Click that link to see the details of your account, including the status of your subscriptions, when the next payment will occur, the billing and shipping addresses on file, and the saved credit cards in your account.
Begin by changing the subscription status to Active by clicking the “REACTIVATE” button.
To add a new credit card to your account, on the ‘My Account‘ page under the ‘My Subscriptions’ section you’ll see ‘Change Payment Method’ listed under the ‘Actions’ column:
Click the ‘Change Payment Method’ and you’ll see the credit card that’s on file and an option to add a new card. Select the ‘Use a New Credit Card’ option, and enter your new card’s information. Click the ‘Change Payment Method’ button at the bottom when you’re ready to submit the new card information.
To delete a card you have on file, click the ‘Manage Saved Cards’ link (shown above) in the ‘Change Payment Method’ section. Your saved cards are also shown at the bottom of the ‘My Account‘ page.
Can I Change My Billing Or Shipping Date?
At this time, we cannot change the billing or shipping date. All subscriptions have a billing date of the 10th of the month.
What Happens If my Payment Fails?
If your payment fails during renewals, we’ll retry your payment method up to four times.
If payment processes, your order will ship within 3 business days.
If payment fails after the final retry, you will skip that box. You will continue to renew monthly/quarterly and we’ll retry your payment method for the next box.
If the payment method on file fails for two renewals, your subscription will then be expired.
Cancel, Refund, and Return Policy
What Is Your Cancellation Policy?
You may cancel your Monthly and Premium subscription at any time. No cancellation fees will be imposed. Cancellations must be done prior to the next time you are billed if you choose not to receive your next box.
Annual Subscriptions cannot be canceled during the 12-month period. If you wish to not renew after 12 months of boxes, please let us know and we’ll be happy to take care of that for you.
Gift subscriptions cannot be canceled. All gift subscriptions will automatically expire after the time purchased has passed. For example: If you purchase a 6-Month gift in February, your subscription will automatically expire after the July box has been sent. After the last box has been sent, you will not be billed for future months or receive future month’s boxes.
How Do I Cancel My Subscription?
You can cancel your subscription by giving us a call at 1(248)-479-6066. Our cancellation customer service hours are Monday – Friday 9:00 to 8:00 EST.
If you wish to cancel before your next billing date, the cancellation request must be received by customer support at least 1 full business day prior to billing. If your billing date falls over a weekend or holiday, the cancellation request must be received before 12:00 pm EST on the previous business day.
Residents of California are eligible to email in to cancel (in compliance with California Automatic Renewal Law).
How Do I Cancel My Annual Subscription?
An annual subscription cannot be canceled in the middle of the 12-month period. If you would like to stop your subscription from renewing for another year, please contact us and we’ll make sure to expire your subscription before auto-renewal.
Are There Any Cancellation Fees?
There are no cancellation fees associated with terminating your monthly subscription unless you cancel after the next billing date. You will then be charged for the following month and will receive that month’s box as your final reception. Canceling and refunding a prepaid subscription before the scheduled end date will incur a 20% fee that is to be taken out of your refund for boxes not sent.
I Forgot To Cancel My Subscription. Can I Return The Box?
Subscriptions must be canceled prior to the billing date or it will renew for another month. Once your subscription renews and your order has been processed, we are unable to cancel the order, issue a refund for that order, or accept a returned box for a refund.
If a box has been sent back to us without communicating with a member from our Customer Care Team, we will ship the box back to the address on file.
Do You Offer Refunds On Gifts Or Annual Subscriptions?
Refunds are not offered on gifts or annual subscriptions.
Can I Get A Refund On A Gentleman’s Box?
No. Gift it to a friend and look like a true gentleman.
If a box has been sent back to us without communicating with a member from our Customer Care Team, we will ship the box back to the address on file.
Can I Be Issued A Refund On The Remaining Boxes Of A 3, 6 Or 12-Month Prepaid Gift Subscription?
Prepaid subscriptions cannot be canceled and we cannot issue refunds for remaining boxes if you decide you wish to cancel.
Donation
How do I request a donation?
To request a donation, please fill out our Donation Request Application. You can fill out the form by clicking here. You will only be contacted if your donation request has been accepted.
Gift Subscriptions
What Is A Gift Subscription?
We recommend purchasing a gift subscription for someone other than yourself. It will be shipped to the recipient rather than the purchaser.
Gift subscriptions automatically expire after their purchased time frame has passed. E.g. Purchasing a 3-Month gift in August will expire after the October box has been shipped.
Am I Able To Gift A Gentleman’s Box Subscription? How Do I Purchase A Gift Subscription?
Absolutely! You can gift a monthly subscription or choose from a 3, 6, or 12-month gift option. Enter the recipient’s mailing address, and we’ll send their gift subscription directly to them.
We suggest entering your email address under the billing information to receive an order confirmation and the recipient’s email under the shipping information to have the shipping updates sent to the recipient directly.
How Far In Advance Should I Order A Gift Subscription?
All subscriptions begin in the month you sign up. You should purchase a gift subscription at least 1 week before the day of receipt for US orders and 3-4 weeks for international orders.
Can I Send A Gift Message To The Recipient?
You can include a message on the checkout page, there will be a box to input your message under the billing and shipping information. We’re more than happy to send your recipient a gift message via email as well.
After My Gift Subscription Expires, Will I Be Billed Again?
When purchasing a gift subscription, you will be charged the full amount for the gift at the time of checkout. Gift subscriptions are not a recurring order. Once a gift subscription has expired, you will no longer be billed or receive future month’s boxes.
Monthly Subscriptions
What Is The Gentleman’s Box?
Gentleman’s Box is the first subscription box that caters to the modern gentleman. Each month honors a noteworthy gentleman from the past or present. Items in our subscription box for men are hand-selected to reflect the carefully crafted image of that month’s honored gentleman. Arriving at your doorstep monthly, you can expect four to five products, from lifestyle essentials to grooming necessities, alongside the latest issue of The Gentleman’s Post.
How Often Do You Release New Boxes?
Our box subscription is released monthly and shipped within 3-5 business days from the date of your anniversary billing date.
Will I Ever Receive The Same Product In The Box?
No, you will never receive the same product more than once. However, there is a possibility of receiving a similar product, from a different brand, in a future box.
When Is The Cut Off Time For Receiving one Month’s Box Versus The Next When Ordering My Subscription?
All orders placed on the last day of the month by 11:59 PM Pacific Time will start you with the current month’s box. Any orders placed 12:00 AM Pacific Time or later on the 1st of the month will start you with the new month’s box.
Can I Purchase Multiple Subscription Options In One Transaction?
Unfortunately, at this time, you can only add one address per transaction. Thus, if you’re looking to purchase multiple box subscriptions for different individuals, this should be done in separate transactions.
You can currently purchase from different tiers in one transaction. Meaning that you’re able to purchase a Monthly Subscription, and Premium Subscription in one transaction. You cannot buy two monthly subscriptions or a monthly subscription and a 3-month gift and have them shipped to different addresses.
How Do Monthly Subscriptions Work? Do I Have To Resubscribe Every Month?
All monthly subscriptions automatically renew every month on the 10th as long as your billing information is valid and you haven’t canceled. Depending on which monthly subscription you have purchased, you will receive a new box every month with no need to reorder.
Can I Request Specific Items/Styles Or Choose The Box I Want For Each Month?
For all subscription plans, we prefer keeping the products a surprise! No special requests or size accommodations can be fulfilled at this time.
How Do I Purchase A Gentleman’s Box Subscription?
To purchase a subscription, you can visit our Subscription page here. Enter your billing and shipping information, and you’re all set. You will be billed as soon as you sign up and then receive a confirmation email shortly after.
Can I Purchase A Single Gentleman’s Box?
At this time we do not offer purchasing of a single Gentleman’s Box.
Can I Pause My Subscription For A Month?
Absolutely! Any monthly subscription option can be placed on a 30-day hold. After 30 days, the subscription will automatically switch back to being “active” and you are eligible to renew on the next renewal date. Please note: If you do use the “SKIP NEXT RENEWAL” function and then “REACTIVE” the account from your account page in the same renewal period or month, you will be unable to use this function again during that renewal period or month.
Subscription holds are temporary and are intended to skip only the next renewal, once the next renewal has passed the subscription returns to active status and renews as normal.
The “SKIP NEXT RENEWAL” function must be activated at least one business day prior to your next billing date, in order to ensure you skip your next renewal.
Once you place your account on hold for a renewal period, you will not have the ability to place your account on hold for the following renewal from your account page. The “SKIP NEXT RENEWAL” function is to be used as a temporary, one renewal pause and is not intended to be used month after month. Using this function will not cancel your account. If you are looking to place your account on hold for a longer period of time please contact us.
When Will I Receive My First Gentleman’s Box?
We’re so excited to have you as a subscriber and hope you will enjoy your subscription. Monthly boxes typically ship from our warehouse within 3 business days (Monday to Friday) of successful payment. Once the order has left our warehouse, arrival can be expected within 5-7 business days for U.S. locations and 8-13 business days for international, non-U.S. destinations. Every month you will receive a shipping confirmation email once the package has been shipped, to the email address we have on file. If you do not receive an email with your tracking information after 10 business days, please reach out to support@gentlemansbox.com
Promotions and Coupon Codes
How Do Coupons Work?
Certain types of coupons apply to different types of orders. All coupons for subscriptions only apply to the first month’s box and will not affect months thereafter. Coupons cannot be used on any “sale” items. You can read more about coupon use and abuse here in our terms of service.
Can I Use More Than One Coupon/Promo Code?
At this time, only one code may be used per order.
I Forgot To Add My Coupon/Promo Code To My Order! Can You Help?
If you forget to apply your coupon, you have 24 hours from when your order is placed to message us for us to honor that coupon on your next renewal. You must provide us with the coupon code for us to apply it to your next renewal.
What if my promo code doesn’t work?
Oh no! Be sure to double-check it. If the issue persists, please message us.
What Is Your Coupon/Discount Policy?
The use of any coupons and/or discounts is limited to ONE per subscription, per person. Further, any coupon and/or discount may only be used toward your first month’s box. We strictly monitor the use of any coupon and/or discount and any prohibited use will violate these terms of service. Violation of these terms of service may result in the cancellation of your subscription and/or voiding of the entire subject order. Prohibited activity resulting in violation of these terms of service includes, inter alia, repeated cancellations followed by reactivation with new coupons. Multiple coupons and/or discounts may be used on special offers only when indicated by Gentleman’s Box and approved promotions dictated by Gentleman’s Box. Gentleman’s Box holds the right to void promotions and offers at their discretion at any time for any reason.
Quarterly Subscription
What Is The Quarterly Premium Box Subscription?
The Premium Box is a quarterly subscription bringing you lifestyle and fashion goods centered around the season. Brands and products featured will be of premium quality and hold a greater value. Each edition case will be almost four times the value.
Each box is inspired by luxury brands throughout the world and is curated by our fashion experts. Our Premium Box is extremely limited and only available to those that qualify.
If I Sign Up For The Monthly And Quarterly, Will I Receive The Same Items?
No. The Monthly Gentleman’s Box will feature items different from the Premium Quarterly box.
How Often Do You Release New Boxes?
Our Premium Box subscription is mailed quarterly.
How Do Quarterly Subscriptions Work? Do I Have To Resubscribe Every Quarter?
The Quarterly Premium Box Subscription will automatically renew every quarter as long as your billing information is valid and you haven’t canceled.
Can I Pause My Subscription For A Quarter?
Absolutely! You can choose to skip a quarter. After one quarter has been skipped, the subscription will automatically switch back to being “active” and you are eligible to renew on the next renewal date.
The Skip A Month option is equivalent to Skip A Quarter, using the Skip A Month will skip one quarter of your Premium Subscription
When Will I Receive My First Premium Box?
Premium Boxes are released each quarter. Quarterly subscribers can expect to renew on the 10th of the month each season. See breakdown:
- December 10th – Winter Edition
- March 10th – Spring Edition
- June 10th – Summer Edition
- September 10th – Fall Edition
Once the order has left our warehouse, arrival can be expected within about 7-10 business days for U.S. locations and 8-13 business days for Canada locations. Every quarter you will receive a shipping confirmation email once the package has been shipped to the email address we have on file. If you do not receive an email with your tracking information after 10 business days, please reach out to support@gentlemansbox.com
Shipping
When Will I Receive My First Gentleman’s Box?
After you are billed, your Gentleman’s Box is processed immediately and will be shipped within 3-5 business days of successful payment. Once the box leaves our warehouse, the box will arrive to you within 7-10 business days for U.S. locations and 8-21 business days for international locations. Every month you will receive a shipping confirmation email once the package has been shipped.
When signing up for the Premium Quarterly Subscription, you will be billed upon initial sign up, however, the box will be shipped on a quarterly schedule.
For international customers, your tracking will say ON ITS WAY TO USPS, SHIPPING LABEL CREATED, USPS AWAITING ITEM and then it will read “Shipment Information Received” followed by “Shipment Has Left Seller Facility And Is In Transit To Carrier”. This means that your box is on its way from our facility in Illinois, USA to the USPS checkpoint nearest you. The next tracking update after this will be once the package reaches the receiving country.
*Some international shipments might take longer than 21 business days, depending on when it departs from customs and the country’s postal service.
Is Shipping Included In The Plan Price?
Shipping and sales taxes are included in all subscription plans except for the state of Michigan, Wisconsin, and Washington. Any duties, import taxes or fees may be applied to international shipments and are the responsibility of the customer. Store items (non-subscription items) include free shipping for US destinations. Store items and subscriptions being shipped internationally will see additional shipping charges at checkout.
When Does The Box Ship?
Monthly boxes typically ship from our warehouse within 3 business days (Monday to Friday) of successful payment.
For west coast subscribers, please allow up to ten business days for delivery. Boxes for recurring monthly subscribers will be shipped no later than the 15th of each month.
The Premium box will ship each quarter. The quarterly schedule includes the months of December, March, June, September. The order will begin processing on the anniversary billing date and will ship out within 3-5 business days.
Where Can I Find My Tracking Number?
Your tracking number will be emailed to the email address we have on file once your box is shipped. Your tracking number is also visible under order details when signed into your account.
My Tracking Says My Box Was Delivered, But I Never Received It.
Please contact your local post office to inquire about the whereabouts of your box. If they are unable to assist you in locating your box, please contact us as soon as possible. You have up to 30 days from the shipment delivery date to report a lost box.
What Countries Outside Of The U.S. Can You Ship To?
At this time we have open shipping for the Monthly and Gift Subscriptions to the gentlemen in: Australia, Austria, Belgium, Canada, Denmark, Estonia, Finland, France, Germany, Gibraltar, Hong Kong, Hungary, India, Israel, Italy, Japan, Lithuania, Luxembourg, Malta, Netherlands, New Zealand, Philippines, Poland, Portugal, Republic of Ireland, Saint Martin, Singapore, South Korea, Spain, Svalbard and Jan Mayen, Sweden, Switzerland, Thailand, and United Kingdom.
We are able to ship to any US territory and APO/FPO/AA/AE/AP destination. Please select the “US” option when ordering.
The Quarterly Premium Box will be shipping to US and Canada locations only.
What Happens If My Box Is Not Delivered?
Sometimes things happen. We’ll be happy to evaluate your situation on a case by case basis and figure out the appropriate resolution to your situation at hand. We will not issue any replacements or refunds for orders where issues are not addressed within 30 days of shipping.
How Do I Update My Shipping Address?
You can change your shipping address by logging into your account here. To change an address, on the ‘My Account‘ page under the ‘My Subscription’ section you’ll see “Actions” on the left side. To the right of “Actions” you’ll see “Change Address”. You can modify this before the next billing period to ensure that your next box goes to the correct address!
Your box is processed as soon as you are billed, so any address changes must be entered before you are billed for that month to ensure your box is successfully delivered to your new address. We suggest having account details up to date before the 9th of the month.
Store Orders
A Product In My Order Is Damaged Or Missing.
Any product that is broken, damaged, or defective will be replaced at no charge. Just message us for help!
*We will replace missing or damaged items within 30 days of the delivery date. We cannot issue replacements for boxes and/or products that have shipped over 30 days from when you contact us. Please contact us in a timely manner.
What Is Your Return/Exchange Policy For Store Orders?
We do not accept returns or exchanges. However, your feedback on the products you received, whether you liked them or loathed them, is greatly appreciated. Please contact us with these comments or concerns by using our contact page.
I Haven’t Received My Order!
Check your confirmation email and make sure you entered the correct address at checkout. If all is right, check your tracking information. If you have any questions about your tracking information or if you have not received your order, please contact your local post office and they will be able to assist you in tracking your package. If they are unable to assist you, please message us and we will be happy to investigate further.
Can I Cancel Or Edit My Order After I Paid For It?
Orders are immediately processed once it has been placed so we are unable to make any changes from the moment you click “submit order.”
How Can I Track My Order?
Once your order has been shipped, you will always receive a confirmation email with your tracking information. Didn’t receive a confirmation? Let us know and we’ll send one your way!
