Quantcast FAQ - Gentleman's Box

FAQ

Boxes

What is The Gentleman's Box?
Gentleman’s Box is the first subscription box that caters to the modern gentleman. Each month honors a noteworthy gentleman from the past or present. Items in our subscription box for men are hand selected to reflect the carefully crafted image of that month’s honored gentleman. Four to five products, alongside the latest issue of GQ, arrive at your doorstep monthly.
How Often Do You Release New Boxes?
Our box subscription is mailed monthly.
Will I Ever Receive the Same Product in the Box?
No, you will never receive the same product more than once. However, there is a possibility of receiving a similar product, from a different brand, in a future box.
When Does the Box Ship?

Orders placed between the 10th and last day of each month will be shipped within five business days. Orders between the first and 10th, boxes start processing the 10th. For west coast subscribers, please allow up to ten business days for delivery. Boxes for recurring monthly subscribers will be shipped no later than the 15th of each month. 

When is the cut off time for receiving one month's box versus the next when ordering my subscription?
All orders placed on the last day of the month by 11:59 PM Pacific Time will start you with the current month’s box. Any orders placed 12:00 AM Pacific Time or later on the 1st of the month will start you with the new month’s box.
Is Shipping Included in the Plan Price?
Shipping and sales taxes are included in all subscription plans. Any duties, import taxes or fees may be applied to international shipments and are the responsibility of the customer. Store items (non-subscription items) include free shipping for US destinations. Store items being shipped internationally will see additional shipping charges at checkout.
What countries outside of the United States can you ship to?
At this time we have open shipping to the gentlemen in: Australia, Austria, Belgium, Canada, Denmark, Estonia, Finland, France, Germany, Gibraltar, Hong Kong, Hungary, India, Indonesia, Israel, Italy, Japan, Lithuania, Luxembourg, Malta, Netherlands, New Zealand, Philippines, Poland, Portugal, Republic of Ireland, Saint Martin, Singapore, South Korea, Spain, Svalbard and Jan Mayen, Sweden, Switzerland, Thailand, and United Kingdom.

We are able to ship to any US territory and APO/FPO/AA/AE/AP destination. Please select the “US” option when ordering.

How Do I Cancel My Monthly Subscription?
You can cancel your subscription at any time when on a monthly plan and will avoid next month’s charges if canceled before the next billing date. To cancel your subscription, first log in to your account. You’ll then see a “My Subscriptions” chart. Under the “Subscriptions” column, you’ll see your “Monthly Subscription” with a status of “Active.” The last column on the right-hand side is “Actions.” Under that “Actions” column, on the same row as your active subscription, click “Cancel Subscription.”

If you do not receive an automated cancellation notice or written confirmation from one of our team members, then that means that your subscription has NOT been canceled. Please contact us if you are unsure if your subscription is active or suspended.

What Happens if My Box Isn't Delivered?
Sometimes things happen. We’ll be happy to evaluate your situation on a case by case basis and figure out the appropriate resolution to your situation at hand. We will not issue any replacements or refunds for orders where issues are not addressed within 30 days of shipping.
How Do I Cancel My Annual Subscription?
An annual subscription cannot be canceled in the middle of the gift. If you would like to stop your subscription from renewing for another year, please contact us and we will make sure to expire your subscription before auto-renewal.
Are There Any Cancellation Fees?
There are no cancellation fees associated with terminating your monthly subscription, unless you cancel after the next billing date. You will then be charged for the following month and will receive that month’s box as your final reception. Canceling and refunding a prepaid subscription before the scheduled end date will incur a 20% fee that is to be taken out of your refund for boxes not sent.
I don't want to cancel, but want to go on-hold. Can I do that?
Any monthly subscription option can be placed on a 30-day hold. After 30 days, the subscription will automatically switch back to being “active” and you are eligible to renew on the next renewal date.
When do I get my GQ Magazine?
Magazines are distributed directly from GQ in the United States. If you are in the United States, GQ Magazine will begin shipping to your door in 4 to 6 weeks from the date you sign up. Canadian subscribers should receive their first issue of GQ Magazine 6 to 10 weeks after their initial sign up date. GQ magazine is not able to ship to countries outside of the United States and Canada. All US and Canadian members receive GQ magazine as a bonus to their subscription for one full year. The value of GQ magazine is not considered in the total retail value of the boxes distributed by Gentleman’s Box.

Payment/Address

What Payment Methods Do You Accept?
Visa, Mastercard, American Express and Discover.
When Will My Account Be Charged?
For a monthly subscription, your account will be charged the day you subscribe. After you receive your first box, your account will be charged on the 10th of each following month. If you subscribe before the last day of the month, your first box is shipped the day you sign up. If you subscribe after the last day of the month your account will be charged that day and your first box box will ship the 10th of the following month.

An annual subscription will renew for another year after twelve months of boxes have been sent out (i.e. an annual purchased in May 2016 will renew again May 10, 2017). For account management inquiries, please contact us!

What duties, taxes, and fees are there on the box or products I purchase?
To anything shipped within the United States, we pick up the duties, taxes, and other fees. However, any orders shipping to Michigan will be subject to state sales tax in compliance with Michigan’s “Use Tax” laws for e-commerce purchases. Duties and fees may apply to international orders. You may also want to check with your credit card company in advance in regards to conversion fees as all of our transactions are run in USD. International duties or fees are the responsibility of the purchaser. Gentleman’s Box will not reimburse the purchaser for duties.

 

How do I change my credit card on file?
On the homepage of the website you’ll see a ‘My Account‘ link on the right side of the page. Click that link to see the details of your account, including the status of your subscriptions, when the next payment will occur, the billing and shipping addresses on file, and the saved credit cards in your account.

To add a new credit card to your account, on the ‘My Account‘ page under the ‘My Subscriptions’ section you’ll see ‘Change Payment Method’ listed under the ‘Actions’ column:change payment method on FAQ page

Click ‘Change Payment Method’ and you’ll see the credit card that’s on file and an option to add a new card. Select the ‘Use a New Credit Card’ option, and enter in your new card’s information. Click the ‘Change Payment Method’ button at the bottom when you’re ready to submit the new card information.

FAQ to add new credit card

To delete a card you have on file, click the ‘Manage Saved Cards’ link (shown above) in the ‘Change Payment Method’ section. Your saved cards are also shown at the bottom of the ‘My Account‘ page. 

How Do Coupons Work
That’s great that you found a coupon! Certain types of coupons apply to different types of orders. If you forget to apply your coupon, you have 24 hours from when your order is placed for us to honor that coupon. You must provide us with the coupon code for us to manually apply it to your order. All coupons for subscriptions only apply to the first month’s box and will not affect months thereafter. Coupons cannot be used on any “sale” items. You can read more about coupon use and abuse here in our terms of service.

How do I change my address?
On the homepage of the website you’ll see a ‘My Account‘ link on the right side of the page. Click that link to see the details of your account.

To change and address, on the ‘My Account‘ page under the ‘My Addresses’ section you’ll see your billing and shipping addresses. You can modify these before the next billing period to ensure that your next box goes to the correct address!

Please note that changing your address with us might not change the address for your GQ magazine subscription if you have one through us. You will need to contact GQ Customer care at 1-800-289-9330 or GQMcustserv@cdsfulfillment.com

Returns

Can I Return One Product From My Box?
Unfortunately, our boxes are a package deal and we do not accept returns of individual products from them. However, your feedback on the products you received, whether you liked them or loathed them, is greatly appreciated. Please contact us with these comments or concerns by using our contact page.
What if I Receive Something Broken or Damaged?
Please contact us, and we are more than happy to make it right for you. Please note that we cannot issue replacement products for boxes that have shipped over 30 days past when you contact us.

Gifts

Do You Have Gift Subscription Options?
Gift subscription packages are available in 3, 6 and 12-month options. Enter the recipient’s mailing address, and we’ll send their gift subscription directly to their home.
Can I purchase multiple subscription boxes in one transaction?
Unfortunately at this time, you can only add one address per transaction. Thus, if you’re looking to purchase multiple box subscriptions for different individuals, this should be done in separate transactions.

Refunds

Do you offer refunds on gifts or annual subscriptions?
Refunds are not offered on gifts or annual subscriptions.
Can I get a refund on my monthly box?
No. Gift it to a friend and look like a true gentleman.

Contacting Us

How do I talk to a human at The Gentleman's Box?
We would love to hear from you! Visit our Contact Us page to track down a human being.
I would love to include your product in my podcast / television show / radio program / magazine article / blog. How can I connect with you to discuss that?
Awesome! Send an email to pr@gentlemansbox.com and we will get back to you right away.